Human support, not a script.
Account-specific, billing and technical requests are handled through a ticket in the secure client area, so we can see your services. Tell us what broke and what you already tried — we will pick it up from there.
Ways to reach us
Tickets in the client area
Account-specific, billing and technical requests go through a ticket in the secure client area so we can see your services.
Phone & email
Phone and email are for general or pre-sales enquiries, such as choosing a plan or asking what is included.
Migration assistance
We can help move an existing site, database and email. Eligibility, scope, timing, required credentials and any charge are confirmed before work begins, and zero downtime cannot be guaranteed.
Plain-language answers
We explain what happened and how to avoid it next time, not just that it is fixed.
Tickets can be submitted 24/7 through the secure client area. This means the ticket system is available at any time; it does not mean 24/7 staffing, monitoring, response, or resolution. Responses are provided during the support hours posted in the client area. We do not guarantee a response or resolution time or service level unless a separate signed agreement states otherwise.
What support covers
Support is limited to Mekov Tech-Solution LLC services and the documented features of your plan.
Included support
- Hosting-service availability and account access
- Account and billing questions
- cPanel guidance
- Domain and DNS configuration related to Mekov Tech-Solution LLC services
- Hosted-email configuration and troubleshooting
- SSL setup and troubleshooting
- Backup or restoration requests, subject to the plan's documented availability and limits
Not included unless agreed in writing
- Custom website development or content changes
- Debugging custom code
- Repairing or supporting third-party plugins, themes, applications, or externally hosted services
- SEO, marketing, or webmaster work